We are happy to accept returns if you are not satisfied with your purchase for any reason. To allow us to continue and provide exceptional service and very competitive prices, we must enforce the following conditions for any return.
If you received your watch was damaged by the carrier, it is your responsibility to file an immediate claim with that carrier. JIUSKOUSA can not be responsible for shipping damage as legally, ownership of the watch is transferred to you upon shipping.
If the watch is defective, you must call immediately to report the issue. During our call, we will either offer you an exchange or the opportunity to return the watch for a full refund assuming the following conditions are met:
You have 14 days from the date the watch was delivered to you to return the watch.
In order to return the watch you must either call us (516.499.5802, M-F, 9am-5pm ET) or email: email@example.com) to request a Return Authorization (RA). The RA will be sent to you via email and will be valid for 7 business days.
Any watch that is returned must be in "new", sellable condition; in other words, we must be able to resell it as-new without any damage, scratches to either the watch or our professional packaging
If a watch is received damaged, we will report the issue to you, enclose proof of the damage and return the watch to you. We are sorry but no credit can be issued for watches which are returned in unsellable condition.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 12 Heyward Street Brooklyn New York US 11249.
To return your product, you should mail your product to: 12 Heyward Street Brooklyn New York US 11249
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.